SERVICE CONTINUOUS IMPROVEMENT AND DATA REPORTING - INTERNSHIP 1 Ariston Group is a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro-forma inclusion of Wolf-Brink, reported almost 3.1 billion euro revenues. As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and development centers in 5 continents. Ariston Group is listed on Euronext Milan since November 2021.Ariston Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pump, hybrid solutions and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization and advanced connectivity systems.The Group offers a full range of products, solutions and services mainly under the global brands Ariston, ELCO and Wolf, and also operates under iconic brands such as Calorex, NTI, HTP, Chaffoteaux, ATAG, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business. As Service Continuous Improvement and Data Reporting Intern, you will have the opportunity to be part of Ariston Group within the Quality, Parts & Services, reporting directly to the Service Processes Improvement & Report Manager. You will support end to end processes continuous improvement, identifying fit & gaps as well as automation opportunities and will be responsible for the following activities: • Analyse and report performances of AG Markets through BI tools• Perform dashboard creation and support data analytics in regards to Group KPIs• Collect and prioritize market needs in regards to Service IT tools development• Contribute to improvement of current QPS analytic tools • Continuous communication with Regions/Countries to provide support upon tools usage by sharing info and tips, to ensure training/knowledge consistency across the Group• Support in developing changes and/or enhancements to the current procedures within operational functions, collaborating in project for lean process reengineering • Collaborate to projects work streams as needed As our ideal candidate, you have: • Master’s degree in Engineering, Economics or Mathematic science• <2 years of experience (possibly in multinational companies)• Mastering knowledge of Microsoft Office applications (Excel, PowerPoint, Power BI, Word) and SAP (CRM, BO)• Analytical capabilities and structured approach to reporting• Data driven and process improvement mindset• Curiosity and interest to processes in a complex and dynamic After Sales and Technical Services• Good communication skills• Positive forward-looking mindset and team spirit• Fluent in English We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations. Ariston Group is a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro-forma inclusion of Wolf-Brink, reported almost 3.1 billion euro revenues. As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and development centers in 5 continents. Ariston Group is listed on Euronext Milan since November 2021.Ariston Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pump, hybrid solutions and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization and advanced connectivity systems.The Group offers a full range of products, solutions and services mainly under the global brands Ariston, ELCO and Wolf, and also operates under iconic brands such as Calorex, NTI, HTP, Chaffoteaux, ATAG, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business. As Service Continuous Improvement and Data Reporting Intern, you will have the opportunity to be part of Ariston Group within the Quality, Parts & Services, reporting directly to the Service Processes Improvement & Report Manager. You will support end to end processes continuous improvement, identifying fit & gaps as well as automation opportunities and will be responsible for the following activities: • Analyse and report performances of AG Markets through BI tools• Perform dashboard creation and support data analytics in regards to Group KPIs• Collect and prioritize market needs in regards to Service IT tools development• Contribute to improvement of current QPS analytic tools • Continuous communication with Regions/Countries to provide support upon tools usage by sharing info and tips, to ensure training/knowledge consistency across the Group• Support in developing changes and/or enhancements to the current procedures within operational functions, collaborating in project for lean process reengineering • Collaborate to projects work streams as needed As our ideal candidate, you have: • Master’s degree in Engineering, Economics or Mathematic science• <2 years of experience (possibly in multinational companies)• Mastering knowledge of Microsoft Office applications (Excel, PowerPoint, Power BI, Word) and SAP (CRM, BO)• Analytical capabilities and structured approach to reporting• Data driven and process improvement mindset• Curiosity and interest to processes in a complex and dynamic After Sales and Technical Services• Good communication skills• Positive forward-looking mindset and team spirit• Fluent in English We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.